How long is the shipping time?

We know you want your items, so we ship quickly. Our items will arrive in 3-7 days. Please visit our shipping policy page here for more information. You can email support@westonstore.com for specific shipping times.

How long does the battery last?

We recently upgraded our batteries to our premium certified rechargeable batteries. Depending on your heat setting, all of our batteries last up to 8 hour.

What if I change my mind or do not like the item?

We are confident that you will love our items, but understand if you change your mind! We have a 30 day return policy. Please see our return policy for details.

I placed an order but I can't find a confirmation email... What is going on?

Please make sure your email is correct when you place an order. Kindly check your SPAM folder to see if your confirmation email was sent there. If there is still no confirmation email, please email our support team at support@westonstore.com

Is there a tax or customs fee?

It is very rare that our customers have to pay for an import tax or customs fee but being that we ship worldwide we are not responsible for any fees that your country imposes on importing packages. Please check with your local customs to see if there will be any fees if you are unsure.

How do I return or exchange an item?

Please see our return policy here

We're confident our premium curated products selection will meet or exceed your expectations but if you want to make a return - please contact our support team at support@westonstore.com and we will respond within 24 hours to assist with the process.

What types of Payment do you accept? - All Standard Payments.

We accept all Payments by Visa, Mastercard, American Express, Credit Cards, paypal

Where do you ship from?

We have 2 warehouses. One in Jacksonville, FL and the other in Ontario, CA.

How do I get the battery to work?

All batteries must be charged fully before the first use (we recommend charging about 6 hours). Please turn the battery on and press the button 1-2 times to set it to high. High is 3 dots on our jackets and red on our gloves/socks. Please allow 1-2 minutes for the item to warm up.