How long is the shipping time?
Typical order processing time takes 2-5 business days before shipment. Deliveries take usually 8-16 business days. You can 'Contact Us' or email firstname.lastname@example.org for specific shipping times.
What if I am not home for the delivery?
Anyone at home can receive the package on behalf of the customer. Usually (but not always) the postman will leave a collection slip if nobody is at home and you may collect your parcel at your nearest post office. We are not responsible for unclaimed packages.
Package has "Delivered" status, but I have not received it?
All of our shipments include a tracking number with delivery confirmation. If the tracking information confirms that the item has been delivered to your delivery address but you have not received your order, please contact your local post to investigate the issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
I placed an order but I can't find a confirmation email... What is going on?
Please make sure your email is correct when you place an order. Kindly check your SPAM folder to see if your confirmation email was sent there. If there is still no confirmation email, please email our support team at email@example.com
Can I change my order/address?
Though we highly encourage you to double-check colors, sizes, and addresses prior to placing an order with us, we fully understand that things come up and mistakes can be made. We process orders the next day they are placed. If a change needs to be made to your order please contact us at firstname.lastname@example.org within 24 hours and we will do our best to accommodate that change, BUT we can not make any promises. If the item(s) has already been shipped from our fulfillment center we cannot make changes to the order.
Is there a tax or customs fee?
It is very rare that our customers have to pay for an import tax or customs fee but being that we ship worldwide we are not responsible for any fees that your country imposes on importing packages. Please check with your local customs to see if there will be any fees if you are unsure.
Can I cancel my order after I've made a purchase on the website? - You can.
We offer immediate order cancellations up to a limit of 24 hours after purchasing - so if you change your mind within that time - send us a message and we'll cancel and refund you in full as soon as we get your request.
How do I return or exchange an item? - Our Guarantee.
Our return policy lasts 30 days beginning only when our package is delivered to your address.
We're confident our premium curated products selection will meet or exceed your expectations but if you want to make a return - please contact our support team at email@example.com and we will respond within 24 hours to assist with the process.
What types of Payment do you accept? - All Standard Payments.
We accept all Payments by Visa, Mastercard, and American Express.
What are your shipping options? - Limited by volume.
Currently we can only offer one standard shipping option. Please see our shipping page for more detailed information on shipping times by zone.
What if the item I ordered arrives broken or damaged?
Where do you ship from?
Primarily we ship out from fulfillment centers in the United States, Eastern Asia and Western Europe. If the item you've purchased is out of inventory in your nearest location we'll send it directly from our production lines at the same delivery times as stated in our shipping section.
Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless how far they go.
I have a questions about my order or the store that is not yet answered here, How do I get a hold of you?
Please email us at firstname.lastname@example.org and we'll respond as soon as we can.