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Shipping Policy

SHIPPING TIME

Shipping time varies by location.  Shipping time to United States (except Alaska and Hawaii )  is 3-7 business days after shipped. 

Orders placed during the holiday season (November 20th-January 10th), may take 7-15 business days to arrive. Orders to Canada , Alaska and Hawaii take 10-30 business days to arrive. 

 We are not responsible for delays incurred by USPS, Fed ex, DHL, UPS or any other shipping carrier. 

*During the holiday season, shipping times may increase.  

*Shipping times on our car heaters, ski mask , heated scarf, may have longer shipping times. 

*Canada post is having severe delays for holiday orders placed between November 20th and December 20th. Orders may take up to 40 business days to arrive. 

TRACKING INFORMATION

For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

Lost/Stolen Packages

Our site is not responsible for lost or stolen packages. If your tracking information confirms that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier at the information provided to you. If you have any further questions on how to do this please reach out to our customer support team at support@westonstore.com. 

Damages
Weston Store will replace orders that have been damaged during the shipping process. If you’ve received a product that is non-working due to damage during shipping, please contact our Customer Service team within 3 business days of receiving your order.

For pre-ordered or back-ordered items:
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.

Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at support@westonstore.com if you believe you have provided an incorrect shipping address.

Returns:
By placing an order on our site, you are responsible for the cost of return shipping back to our site. Please refer to our Return Policy for further information on how to make a return.