Shipping Policy

 

SHIPPING TIME

Shipping time varies by location. These are our estimates:

Location

Estimated Shipping Time after item is shipped

 United States

7-15 business days*

Canada, Europe

 

30-45 business days*

Australia, New Zealand

 

12-30 business days

Mexico, Central America, South America

 

12-30 business days

 

 We are not responsible for delays incurred by USPS, Fed ex, DHL, UPS or any other shipping carrier. 

Canada post is experiencing severe delays and make take up to 45 business days to arrive. Please see https://www.canadapost-postescanada.ca/cpc/en/our-company/news-and-media/service-alerts.page for more details

TRACKING INFORMATION

For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

Lost/Stolen Packages

Our site is not responsible for lost or stolen packages. If your tracking information confirms that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier at the information provided to you. If you have any further questions on how to do this please reach out to our customer support team at support@westonstore.com. 

Damages
Weston Store will replace orders that have been damaged during the shipping process. If you’ve received a product that is non-working due to damage during shipping, please contact our Customer Service team within 3 business days of receiving your order.

For pre-ordered or back-ordered items:
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.

Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at support@westonstore.com if you believe you have provided an incorrect shipping address.

Returns:
By placing an order on our site, you are responsible for the cost of return shipping back to our site. Please refer to our Return Policy for further information on how to make a return.