FAQs
When will my order ship?
Orders are usually processed within 1–3 business days. You'll receive a tracking number as soon as your order ships.
When will my order arrive?
Shipping time within the United States (except Alaska, Hawaii, and Puerto Rico ) is typically 3-5 business days after shipped.
Please keep in mind during the holidays, Fedex and USPS can have a 2-3 day delay. We are not responsible for packages delayed by the carrier.
Shipping to Canada, Alaska, Hawaii, Puerto Rico, and any other countries outside the US takes 10-15 business days.
Why is my order delayed?
Shipping delays may occur due to high volume, weather, or carrier issues.
My tracking hasn’t updated, is that normal?
Tracking updates may be delayed due to carrier handling or transit issues. If there’s no movement for more than 7 business days we process reshipment/replacement.
What if my order contains pre-ordered or back-ordered items?
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.
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