In order to get your order to you as quickly as possible, all orders are processed immediately. As a result, we may not be able to cancel your order.
The Weston Store Warranty & Product Guarantee
We offer a 1 year warranty on all of our batteries and working parts of our product. If they fail within the first year, please send us a photo or video of your email to help us determine what part of the item is not working and get a replacement to you as quickly as possible. Please email us at firstname.lastname@example.org
We do offer extended warranties for purchase. If you purchased an extended warranty, pleas reach out at email@example.com if you need to make use of this warranty
Returns & Exchanges
We have a 30 day return policy. If you are not satisfied with your purchase or want to exchange it, you may do so within 30 days of placing your order.
Items must be brand new with tags (if applicable) with original tags, batteries , accessories and box/bag that the item came in. If not, it will not be eligible for return. Merchandise returned without the tags, batteries, accessories , and box/bag that your item came in will not be eligible for return.
Final sale items cannot be returned or exchanged. The following is a list of FINAL SALE items:
- Items Marked Final Sale or Clearance
- Personalized items
- Gift Cards
We reserve the right to inspect and reject any return if items are not in original condition. Shipping is non refundable. Exchanges and returns for store credit do not have a restocking fee. All other returns have a 15% restocking fee. You are responsible for the shipping costs to get the item back to us.
Please visit our Returns Center HERE to begin the return process
Refunds (if applicable)
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 4-10 business days. Please contact us at firstname.lastname@example.org if you do not receive this.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Damaged/Defective/Incorrect Items: Should you receive a damaged, defective, or incorrect item, contact our customer care team at firstname.lastname@example.org within 7 business days from delivery date. You must send us proof of the defective item by sending a photo or video.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, an e-gift card will be emailed to you.
Due to how quickly we process orders, we’re unable to make any changes to your order once you’ve completed your purchase. This includes but isn’t exclusive to changes like the following:
Changing the item
Adding items to your order
- Order Cancellation
Weston Store is not responsible for returns until they reach our returns center. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost , stolen in-transit , or delivered to an address that is not ours.
Please contact email@example.com for our return address for your specific item.
1501 haines st jacksonville fl 32206