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Return Policy

Weston is confident that you will love our products,  but if you change your mind or decide you don't want them, we understand!

 

    The following conditions must be met in order to qualify for a refund:

    • All returns and exchanges must be requested within 30 days of your purchase date. Please contact support@westonstore.com to return your item.

    • When requesting a return , please provide your order number, photo of your item and reason for return at support@westonstore.com 
    • Items must be BRAND NEW and UNWORN with tags (if applicable) and with original tags , batteries, accesories, and box to be eligible for return or exchange.
    • We reserve the right to inspect and reject any return if items are not in original condition (Brand new and unworn with tags). Exchanges do not have a restocking fee. All other returns have a 15% restocking fee.

    Final sale items cannot be returned or exchanged. The following is a list of FINAL SALE items:

    • Items Marked Final Sale or Clearance
    • Personalized items
    • Gift Cards
    • Warranties

     

    -------------------------Refund Policy---------------------------

    To be eligible for a return, your item must be unused, unopened and in the same condition that you received it . We have the right to refuse any returns.

    When returning/exchanging please keep the following in mind:
    • Items must be unworn and unwashed with tags on in original boxes
    • Items must be returned in salable condition. Items returned with pet hair, smelling of smoke or heavy perfume/cologne, tears, dirty, etc will not be refunded.
    • We do not allow returns on our items marked FINAL SALE 
    • If for some reason your order is delivered outside of the 30 days, you have 7 days to request a return after the delivery date. 

     

    For your return, we ask that you please send us a photo of your item. Our email is support@westonstore.com

      There are certain situations where only partial refunds are granted (if applicable) 

      All items must be shipped within 7 business days of refund approval. If item is shipped after 7 days, we are unable to process your refund. 

      Refunds (if applicable)

      Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 4-10 business days. Please contact us at support@westonstore.com if you do not receive this. 

      Late or missing refunds (if applicable)


      If you haven’t received a refund yet, first check your bank account again.
      Then contact your credit card company, it may take some time before your refund is officially posted.
      Next contact your bank. There is often some processing time before a refund is posted.
      If you’ve done all of this and you still have not received your refund yet, please contact us at support@westonstore.com

      Exchanges (if applicable)

      If you need an exchange, please contact our support team. We will provide you a gift card/voucher upon receiving your return.  Please keep in mind that our exchange policy is the same as our return policy. 

      Damaged/Defective/Incorrect Items: Should you receive a damaged, defective, or incorrect item, contact our customer care team at support@westonstore.com within 7 business days from delivery date. You must send us proof of the defective item by sending a photo or video. 

      Gifts
      If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, an e-gift card will be emailed to you.

      You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Tracking must be provided to us within and item must be shipped 7 days of refund approval. If items are not shipped within 7 calendar days, your return will not be accepted. 

      Order Cancellations

      Due to how quickly we process orders, we’re unable to make any changes to your order once you’ve completed your purchase.  This includes but isn’t exclusive to changes like the following:

      • Changing the item

      • Delivery/billing address

      • Adding items to your order

      • Shipping method

      • Order Cancellation

      Weston Store is not responsible for returns until they reach our returns center.  Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost , stolen in-transit , or delivered to an address that is not ours. 

      Please contact support@westonstore.com for our return address for your specific item. 

       

      1501 haines st jacksonville fl 32206

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