Frequently Asked Questions

How warm do your items get?

Our items get up to 140° F depending on which item you purchase.

How long does the heat last for?

The heat on our items lasts up to 8+ hours. We have 3 temperature settings (High, Medium, and Low)

Do you have a warranty or product guarantee?

Yes! All of our items come with a free 1 year warranty. Please see our warranty policy for more information. If your battery does not work or your item does not work, we will send you a free replacement.

Is the battery included?

Yes, the battery is include with all items except a few. The ones that do not include a battery are the heated slippers, car heater and ski mask.

Where do your items ship from?

We have three warehouses depending on your location. The items will either ship from IL, FL, or CA depending on where you live.

How long does shipping take?

For most of our items we use Fedex for our US customers. Shipping generally takes 3-5 days after your item is processed. Please see our shipping policy for more details.

Do have an extended return policy for Christmas?

Yes! Orders place after October 15th have an extended return window until January 10th.

Can I wash my items?

Yes! All of our items are washable. Always remove the battery first. We suggest washing in a linen bag or on gentle cycle. Please air dry.

Do you have any other questions?

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